Business Community Needs Questionnaire

Measure business capacity in your community to develop appropriate programs for business owners.




Which of the following best represents the highest level of education that you have completed?

Some high school or less
High school graduate
Attended some college
Associates degree
Bachelor’s degree
Post-college graduate

How did you come to own this business?

Started business
Purchased business
Inherited business

How is the business organized?

Sole proprietorship
Partnership
LLC
Subchapter S Corp
Corporation
Franchisee/Subsidiary of Parent Company
Employee-Owned
Non-Profit
Other (please specify):

Regarding your business:

Under 1 year 1-5 years 6-10 years 11 -20 years Over 20 years
How long have you been in operation (at this or previous location)?
How long has your business been at your present location?
How long have you been the operator of your business?

During a typical year, what times of year are best for your business?

January
February
March
April
May
June
July
August
September
October
November
December

Does your business use any of the following? (Select all that apply)

Website
Facebook
Twitter
Blog
E-mail Marketing
SMS/Text Marketing
Google+
Other Social Media
I do not use any of these for my business
Other (please specify):

How important are these following consumer segments to your business?

Very Important Important Neutral Unimportant Very Unimportant
Males
Females
Age under 18
Age 18-34
Age 35-54
Age 55 and over
Downtown Residents
Area/Regional Residents
Downtown Office Workers
Students
Tourists and Visitors

How do you track where your customers come from? (Check all that apply)

Email Opt-in
Social Media
Customer surveys
Point of Sale software
Sales history
Coupons/incentives
Online mailing list
Phone log
Customer relationship software
Homegrown database
Don't know
Other (please specify):

Where do your customers come from?

Local, in town
Neighboring towns
Neighboring Counties
Don't know
Other (please specify)

During a typical week, what are the seven busiest times for your business?

Before 11 a.m. 11 a.m.-4 p.m. After 4 p.m.
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday

Please rate the degree to which you are experiencing the following business challenges?

Major Minor No Challenge Not Applicable
Conflict with building owner or tenant
Difficulty recruiting or retaining employees
Expensive or unavailable products
Expensive or unavailable utilities
Expensive employee wage or benefits
Expensive rent
Expensive shipping or transportation
Insufficient financing
Insufficient parking
In-town competition
Out-of-town competition
Language barriers
Poor building condition
Restrictive business regulations
Shoplifting or theft
Unskilled workers
Vandalism
Other (please specify):

How many people, including owners, does your business employ in each of the following categories?

Full-time (32 or more hours per week) year-round
Part-time year-round
Seasonal

Over the last three years, have you invested in? (Check all that apply)

Improvements to interior
Improvements to exterior
Larger space
New employees
Training or education (for yourself or employees)
Marketing
New equipment
Not Applicable
Other (please specify):

What are your business goals for the next 5 years?

Do you have specific suggestions on strategies that would provide greater assistance to local businesses that should be considered by local leaders?